Contact – CLM-Services

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Frequently Asked Questions

No deposit needed
No deposit or capital cost required, so you can preserve your cashflow for use in other areas of your business.

Maintenance included
The low monthly payments include maintenance and repairs provided by CLM-Services, guaranteeing your product for the life of the agreement.

Tax deductible
Payments are fully tax deductible against taxable profits.

What duration do Complete Care agreements run for?

Unlike our competitors, our unique Complete Care packages are tailored to your needs, with terms from 24 – 60 months.

Are Complete Care costs fixed?

Yes. Unlike our competitors, Complete Care costs are fixed, meaning you can budget easily and allocate to forecasts, resident service charges and budgets with certainty.

What if our needs change during the agreement or if we close, sell or change use of property / business?

The unique Complete Care package from CLM has the greatest flexibility in the industry, allowing you to change, relocate or transfer the agreement, in line with your organisations needs.

Is Complete Care available via OJEU/FTS compliant frameworks?

Yes. CLM holds ProSure 360 – SSIP, SAP Ariba Network and Contructionline accreditations amongst others. Not only committed to providing industry leading sustainability, quality, safety and reliability but ensuring best value to our clients. We will always endeavour to exceed any framework cost efficiencies, providing you with upmost value and insuring OJEU/FTS compliance.

How long will delivery take?

The vast majority of products are from stock and CLM pride themselves in offering some of the fastest delivery and installation times available in the UK. We will always endeavour to meet your requirements whether it be long term planned replacements or urgent needs

First of all, Thank you for your kind support and cooperation towards the purchase of the CLM Pro 20. The whole process of this purchase including explanation and demonstration has been a very pleasant experience for me. The whole experience has given me the required confidence towards receiving satisfactory maintenance service for next two years, which is the part of the purchase.

The machine (CLM Pro 20) is easy to handle and operate and providing us with a very fresh environment in every corner of our care home. We are very delighted with our purchase of CLM Pro 20 and hoping to benefit with it for years to come. It is a very useful equipment for our care home considering the importance of Infection Control for us. At the same time, it will also prove to be a very vital equipment towards the precautions we need to take to protect our residents towards COVID-19. Thank you, again.

Ish Patel / Owner

I would like to say thank you to everyone who has pushed this through for Lutterell Court, a fantastic boost for the residents. The guys who came were really good, took care of social distancing and just as importantly took time to listen to our needs, worked quickly and cleanly, a credit to the father and son team. Howard has been in touch constantly and has sent further crib sheets for our customers to get started quickly. By the time the van had left one of the closest residents was in the laundry trying the machine for me to ensure everything is good which it seems to be. I left him there with a smile on his face and hands full of washing so it seems everyone is happy.

So once again thank you to everyone involved we made a difference!

Patrick / Housing with Support Manager

The two engineers that came to install our machines were great, they were friendly and polite and explained all about how they worked.

They were clean and tidy in their work too….

The whole process went smoothly from start to finish.

Tracy / Resident

We have a great need for laundry, and we use our machines every day. So if they ever break down, we don’t want our residents to go without clean clothes for days on end. That’s why we chose CLM. Their complete care package has a same day / next day response and we’re pleased to say they stick to it!

When our machines break down, it’s essential we get them back up and running again as quickly as possible. I’m thoroughly impressed with CLM because they respond rapidly every time we call them out and not only that, when they arrive they get down to fixing the problem straight away. In fact, CLM always arrive exactly when they say they will, and that counts for a lot with us.

Julie / Repairs Manager

Prompt response, Professional and excellent customer service. I must not fail to commend CLM for their regular telephone updates.

Joseph / Senior Housing with Support Manager

As our company grows and our responsibility to the environment grows with this, we will continually look to operate in a manner that is in line with our long term strategy that actively looks to reduce our carbon footprint while improving the well-being of our residents.
From first contact with CLM, they were quick to grasp our concept; from providing an initial energy audit, through to the design and installation. I would have no hesitation in recommending CLM to any business.

Alistair / Managing Director

We have been very impressed with CLM’s machine performance and equally happy with the service. CLM have helped us greatly with compliance and safety.

Sam / Contracts Manager

CONTACT OUR TEAM

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Frequently Asked Questions